Shopping at LavendersRanch

Payment methods

We offer the following payment method at the checkout:

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Shipping and returns​

For the sake of sustainability and to minimize shipping costs, we have a minimum order value of 30 euros in our store.

Refund and Return Policy

You are not satisfied with a product and would like to return your order? As a customer with a customer account, you can simply log in and add your return to the relevant order under Orders.

Guests please use the following form. You will receive an email with a link that you can use to create your return. We will then check your return and get in touch with you.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us (LavendersRanch UG (haftungsbeschränkt) Aiblinger Straße 29, 83104 Tuntenhausen, +49 1520 4161338, info@lavendersranch.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back to us).

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To [the name, address and e-mail address of the entrepreneur must be inserted here by the entrepreneur]:

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I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*)/received on (*)

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for notification on paper)

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Date

(*) Delete as appropriate.

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